Shipping and Delivery Policy

Effective Date: 20 April, 2026

At Arko Publishers (https://arkopublishers.com), we are committed to delivering your books safely and on time. Please review our shipping and delivery policy below.

1. Delivery Coverage

  • We currently deliver across Bangladesh
  • International shipping is not available at this time

2. Processing Time

  • Orders are processed within 1–2 business days after confirmation
  • Orders placed on weekends or holidays will be processed on the next working day

3. Delivery Time

Estimated delivery time:

  • Inside Dhaka: 1–3 business days
  • Outside Dhaka: 2–5 business days

📌 Delivery time may vary due to courier delays or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges are calculated at checkout
  • Charges may vary depending on location and order size
  • Free shipping may be offered during promotions

5. Delivery Partners

We use trusted courier services for delivery (e.g., Pathao, Sundarban, RedX).

6. Order Tracking

  • Once your order is shipped, you may receive a confirmation message or call
  • Tracking details will be provided if available

7. Delivery Conditions

  • Please ensure your address and phone number are accurate
  • Someone must be available to receive the order at the delivery address
  • Courier may contact you before delivery

8. Delays and Issues

We are not responsible for delays caused by:

  • Courier service issues
  • Natural disasters or weather conditions
  • Incorrect shipping information provided by the customer

However, we will assist you in resolving any delivery issues.

9. Failed Delivery

  • If delivery fails due to incorrect address or unavailability, re-delivery charges may apply

10. Damaged or Lost Items

  • If your order arrives damaged, please contact us within 3 days
  • Provide photos as proof
  • We will arrange a replacement or refund as per our policy

11. Contact Information

For any shipping-related inquiries, contact us:

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